THIS PRIVACY POLICY HAS BEEN COMPILED TO BETTER SERVE THOSE WHO ARE CONCERNED WITH HOW THEIR ‘PERSONALLY IDENTIFIABLE INFORMATION’ (PII) IS BEING USED ONLINE.
PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
Effective: December 1st, 2020
This Privacy Policy governs the manner in which Rino Carpet Cleaning collects, uses, maintains, and discloses information collected from users (each, a “User”) of its www.rinocarpetcleaning.com Site and any derivative or affiliated Sites on which this Privacy Policy is posted (collectively, the “Site”). Please note that this Privacy Policy covers Rino Carpet Cleaning’ practices regarding information collected from its Site.
The Information Rino Carpet Cleaning Collects
Like most website operators, Rino Carpet Cleaning collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use our website.
Additionally, certain visitors to Rino Carpet Cleaning’ website choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that we gather depend on the nature of the interaction. Those who engage in transactions with us online – by purchasing gift cards, paying invoices, or booking a cleaning online – are asked to provide additional information, such as the personal and financial information required to process those transactions. Rino Carpet Cleaning also collects potentially personally-identifying information like Internet Protocol (IP) addresses. We do not use such information to identify our visitors, however, and do not disclose such information, other than under the same circumstances that we use and disclose personally-identifying information, as described below. Users browsing the Site without registering an account or affirmatively providing personally identifiable information to Rino Carpet Cleaning do so anonymously.
Rino Carpet Cleaning may collect personally identifiable information from customers in a variety of ways. Personally, identifiable information may include (i) contact data (such as a customer’s name, mailing and e-mail addresses); (ii) financial data (such as a customer’s credit card number); and (iii) demographic data (such as a customer’s zip code, age, and income). If you communicate with Rino Carpet Cleaning by e-mail, post messages to forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected by Rino Carpet Cleaning. Rino Carpet Cleaning may also collect information about how customers use our Site, for example, by tracking the number of
When Do We Collect Information?
We collect information from you when you visit our site, register on our site, request a quote, subscribe to a newsletter, fill out a form, Use Live Chat or enter information on our site.
How Do We Use Your Information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
Information Sharing
It is Rino Carpet Cleaning’ policy to respect your privacy regarding any information we may collect through the Site, e-mail, phone, or any other communications we have with you. We treat the confidential information you share with the utmost respect. Rino Carpet Cleaning will not disclose records with third parties under any circumstance, except as specifically set forth in this Privacy Policy.
We may, however, share a client’s information with our cleaning staff who will be providing in-home cleaning services to the client to help personalize their services. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Rino Carpet Cleaning. We do not disclose personally-identifying information other than as described below in the section “Rino Carpet Cleaning Uses Information”. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
How Do We Protect Your Information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure.
Socket Layer (SSL) Technology
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
How Rino Carpet Cleaning Uses Information
Rino Carpet Cleaning may use personally identifiable information collected through the Site for the specific purposes for which the information was collected, to contact Users regarding products and services offered by Rino Carpet Cleaning, its parent, subsidiary, and franchises, and otherwise to enhance Users’ experience with Rino Carpet Cleaning. Rino Carpet Cleaning may also use information collected through the Site for research regarding the effectiveness of the Site and the business planning, marketing, advertising, and sales efforts of Rino Carpet Cleaning, its parent, subsidiary, and trusted affiliates.
Rino Carpet Cleaning may disclose personally identifiable information collected from Users to its parent, subsidiary, and other related companies, trusted affiliates, independent contractors, and business partners who will use the information for the purposes outlined above, as necessary to provide the services offered by Rino Carpet Cleaning and to provide the Site itself, and for the specific purposes for which the information was collected. These companies are not permitted to use your personally identifiable information in any other way.
Rino Carpet Cleaning may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, Rino Carpet Cleaning may disclose or transfer personally identifiable information collected from Users in connection with or in contemplation of a sale of its assets or business or a merger, consolidation, or other reorganization of its business. We will notify you via email in such an event.
Correcting, Updating, Accessing or Removing Personal Information
To the extent applicable, if a User’s personally identifiable information changes (such as a User’s zip code), or if a User no longer desires to receive non-account specific information from Rino Carpet Cleaning, Rino Carpet Cleaning will endeavor to provide a way to correct, update, delete and/or remove that User’s previously-provided personal data. This can be done by emailing a request to Rino Carpet Cleaning at rinocarpetcleaning [at] gmail dot com. Additionally, you may request access to the personally identifiable information as collected by Rino Carpet Cleaning by sending a request to Rino Carpet Cleaning as set forth above. Please note that in certain circumstances, Rino Carpet Cleaning may not be able to completely remove a User’s information from its systems. For example, Rino Carpet Cleaning may retain a User’s personal information for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, for account recovery purposes, if required by law or as retained in Rino Carpet Cleaning’ data backup systems or cached or archived pages. All retained personally identifiable information will continue to be subject to the terms of the Privacy Policy to which the User has previously agreed.
Legal Disclaimer
Rino Carpet Cleaning may disclose personally identifiable information at the request of law enforcement or governmental agencies or in response to subpoenas, court orders, or other legal processes, to establish, protect or exercise Rino Carpet Cleaning’ legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. Rino Carpet Cleaning may disclose personally identifiable information in order to protect the rights, property or safety of a User or any other person. Rino Carpet Cleaning may disclose personally identifiable information to investigate or prevent a violation by User of any contractual or other relationship with Rino Carpet Cleaning or the perpetration of any illegal or harmful activity.
Security of Information
Rino Carpet Cleaning discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process transactions on our behalf or to provide services, and (ii) that have agreed not to disclose it to others. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Information about Users that is maintained on Rino Carpet Cleaning systems is protected using industry-standard security measures. However, no security measures are perfect or impenetrable, and Rino Carpet Cleaning cannot guarantee that the information submitted to, maintained on, or transmitted from its systems will be completely secure. Rino Carpet Cleaning is not responsible for the circumvention of any privacy settings or security measures relating to the Site by any Users or third parties.
Your security is a priority and we strive to provide a safe and secure environment for our customers. All transactions take place on a secure server, and your information is encrypted using the Secure Sockets Layer protocol (SSL) before it is sent through the Internet. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our servers. However, please note that we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure. If you do not feel comfortable sending your financial/credit card over the Internet, contact us and we will be happy to fill your order over the phone.
Links to 3rd Party Sites
Please note that the Site may contain links to other sites. These linked sites may not be operated or controlled by Rino Carpet Cleaning. Rino Carpet Cleaning is not responsible for the privacy practices of these or any other Sites, and you access these sites entirely at your own risk. Rino Carpet Cleaning recommends that you review the privacy practices of any other sites that you choose to visit.
Rino Carpet Cleaning is based, and this Site is hosted, in the United States of America. If the User is from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law and the User is visiting, accessing, or otherwise using the Site, please note that any personally identifiable information that User provides to Rino Carpet Cleaning will be transferred to the United States. Any such personally identifiable information provided will be processed and stored in the United States by Rino Carpet Cleaning or a service provider acting on its behalf. By providing personally identifiable information to Rino Carpet Cleaning, User hereby specifically and expressly consents to such transfer and processing and the uses and disclosures set forth herein.
Social Media Widgets
Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
Customer Testimonials/Comments/Reviews
We post customer testimonials/comments/reviews on our website which may contain some personally identifiable information. If reviews are first shared to public forums or social media sites, we will post them without notice. Other reviews or testimonials will only be used after we have notified the user by email. To request removal of your personal information from Testimonials or comments please contact us at rinocarpetcleaning [at] gmail dot com
Blogs
Anytime you post on our blog please be aware that you are posting using a third party application and we have no access or control over this information.
To request removal of your personal information from our blog, you can either log into the third party application and remove your comment or you can contact the appropriate third party application. Your interaction with these features is governed by the privacy policy of the company providing it.
Do We Use ‘Cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
However, you will still be able to place orders when applicable.
Tracking Technologies/Cookies
We may use “cookies” to track how customers use our Site. A cookie is a piece of software that a Web server can store on the customers’ PC and use to identify the customer should they visit the Site again. While not all of the information that we collect from customers is personally identifiable, it may be associated with personally identifiable information that customers provide us through our Site Third Party Cookies.
The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc. Please see their privacy statements for their full disclosures.
Web Beacons
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-Party Links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/
We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content
Network Privacy Policy
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
CHILDREN’S PRIVACY AND COPPA (Children Online Privacy Protection Act)
Rino Carpet Cleaning products and services are specifically designed to function without third party access to a child’s personal information. Our Site does not collect or retain any personal information from children. Rino Carpet Cleaning is committed to complying fully with the Children’s Online Privacy Protection Act of 1998 (“COPPA”). This Site assures the privacy of collected information in accordance with the Rino Carpet Cleaning Privacy Policy.
Rino Carpet Cleaning is committed to safeguarding the information Users entrust to Rino Carpet Cleaning and believes that every User should know how it utilizes the information collected from Users. The Site is not directed at children under 13 years of age, and Rino Carpet Cleaning does not knowingly collect personally identifiable information from children under 13 years of age online.
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Your California Privacy Rights
California Civil Code Section 1798.83 permits users that are residents of California to request certain information regarding Rino Carpet Cleaning’ disclosures of personally identifiable information to third parties for such third parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please email Rino Carpet Cleaning at rinocarpetcleaning [at] gmail dot com.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
- Within 7 business days
We will notify the users via in-site notification
- Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us.
- Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Your Consent
By using our site, you consent to our privacy policy.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
rinocarpetcleaning.com
3415 Larimer St, Ste 106, Denver, CO 80205
rinocarpetcleaning [at] gmail dot com