Response from the owner: Thank you for the awesome feedback, Taylor! We’re so glad to hear you’ve had a great experience with our mattress cleaning service — twice! 🙌 We always aim to make scheduling easy and work around your availability. Thanks for choosing RiNo Carpet Cleaning again — we appreciate your trust! 🛏️✨

Response from the owner: Thank you so much for the kind words, Brian! We’re thrilled to hear our technician worked some magic for you — those tough stains can be stubborn, but we love surprising our clients with results. 😊 Thanks again for trusting us!

Response from the owner: Thank you for sharing your experience, Paige! We truly appreciate your kind words about our technician’s honesty and understanding. At RiNo Carpet Cleaning, we believe in giving straightforward advice—even if it means the service might not be the right fit. Wishing you a smooth move and all the best in your new place! If you ever need us down the road, we’ll be here to help.

Response from the owner: Thank you for taking the time to share your feedback, Noy. We’re truly glad you appreciated our technician’s professionalism, respectful approach, and attention to detail during both visits. We always aim to deliver excellent service, and it’s important to us that our clients feel heard and supported throughout the process.We’re sorry to hear you were still disappointed with the outcome. During our initial conversation and the follow-up visit, we explained the challenges that come with treating pet urine that has penetrated deep into the carpet padding and subfloor. Unfortunately, prior DIY cleaning efforts using excessive water without proper extraction can sometimes worsen the issue by spreading the odor further.Our technician worked thoroughly and made multiple attempts to address the stains and odor. We also returned for a second visit to continue working on the problem. However, as we explained, replacing the carpet pad is often the only reliable solution when the damage is that severe — especially in rental properties where long-term buildup has occurred.As for the timing, we did communicate that we had a major job earlier that day and a long drive up north. We appreciate your patience and understanding in that regard.While we’re proud of the effort and care we put into this job, we understand your frustration and only wish the results had met your expectations. Thank you again for the feedback — it helps us improve how we set clear expectations for future clients.

Response from the owner: Thank you so much for your kind words, Simone! We’re thrilled to hear that you’re happy with the results and our service. It was our pleasure to bring your white rug back to life! We look forward to serving you again. 😊🧼